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DrainCall Services Ltd blog, drain maintenance experts in Letchworth, Hertfordshire

By Hazel Barnham 27 Oct, 2016
Photo: David, Hazel & Jim, March 2008
By Hazel Barnham 09 May, 2016

Who & Why – DrainCall!

Well this is pretty exciting. New website & now a new blog. I thought for our first entry I would tell you a little bit about DrainCall, who we all are & why we are here. The above is a photo of the boys taken just before Christmas 2015, not their uniform but something just for fun.

David – He is the big boss, MD, Owner & Dad! He works mainly as a consultant now – every single job we do, every single quote, pretty much EVERYTHING goes through him first. When DrainCall first started in 2002, it was just him for a little while. When it comes to drains, there is not much he doesn’t know. He first started working in drainage in 1988 & in the years since has developed a knack for knowing where a drain run is without using an equipment – he’s our human drain trace machine.

Hazel – Hazel is David’s wife, Company Secretary & book keeper. She works in the office with Gemma & secretly makes all the decisions when David isn’t looking. Hazel came on board full time leaving her role in a school in 2005.

Gemma – That’s me - despite what the above states. I am eldest of David & Hazel’s children. I work in the office. My title is “whatever needs doing” I generally manage the diary & engineers, booking in work & if you call the office, 9/10 times it will be me that answers the phone during office hours. I came to work within the family business in 2004 – it was only going to be temporary!!

Daniel – Daniel is my brother & only Son of David & Hazel. He has an accounting background but like David needs to be outside & doing something physical so he joined us in 2007. He works as an engineer, but leads our excavation works. Daniel is also Confined Spaces trained, meaning he can work in deep manholes when required.

Peter – Peter came to work with DrainCall the first time around in 2005 & left for a few months to try & set up his own business. In his time at DrainCall he has become a friend of the family & an essential member of our team. He came back to us in 2007. He works as an engineer & is a favourite of a few of our customers.

Dean – Dean is our newest engineer. Close friend of the family, day to day he works alongside Daniel & they are the self-titled “A team” when it comes to repairs, although known as the Chuckle Brothers to us. Loved by the ladies everywhere, we often get phone calls about how lovely he is.

Chloe – Chloe is my sister & the youngest. Although Chloe doesn’t work for the company anymore she is often floating about & does all of our CAD work for surveys when required. She is an Architectural technologist & is often consulted upon when we’re doing work on large older properties & commercial sites.

 

So that’s us. A proper family business. That’s why it really is important to us that every single one of our customers gets a great service & is happy with the end result. Our industry is often tarnished with “rogue traders” so we have always gone out of our way to prove ourselves & install confidence that we are not here to “take the money & run”. Our reputation is everything. We were the first drainage company in Hertfordshire to become Herts Trading Standards approved. We are now a Which Trusted Trader. Our engineers are all directly employed by us & we spend time, money & effort ensuring they are trained to carry out their jobs efficiently, safely & to the highest possible standard. We also have our engineers go through criminal disclosures to enable us to work within school environments & areas where there are vulnerable people. We are fully insured & are accredited by Safe Contractor annually for our Health & Safety.

 

David started DrainCall so that he could do what he loved, for himself & provide for his family. As his family we now work alongside him with that same passion – there are not many families who can sit down for Christmas dinner & know that the phone will ring the minute the turkey hits the plate, then it’s action stations & away we go. Whether you ring us at 10am on a Monday morning or 10pm on a Saturday night, one of us will be on the end of the phone ready to assist anyway that we can.

DrainCall Services Ltd blog, drain maintenance experts in Letchworth, Hertfordshire

By Hazel Barnham 27 Oct, 2016
Photo: David, Hazel & Jim, March 2008
By Hazel Barnham 09 May, 2016

Who & Why – DrainCall!

Well this is pretty exciting. New website & now a new blog. I thought for our first entry I would tell you a little bit about DrainCall, who we all are & why we are here. The above is a photo of the boys taken just before Christmas 2015, not their uniform but something just for fun.

David – He is the big boss, MD, Owner & Dad! He works mainly as a consultant now – every single job we do, every single quote, pretty much EVERYTHING goes through him first. When DrainCall first started in 2002, it was just him for a little while. When it comes to drains, there is not much he doesn’t know. He first started working in drainage in 1988 & in the years since has developed a knack for knowing where a drain run is without using an equipment – he’s our human drain trace machine.

Hazel – Hazel is David’s wife, Company Secretary & book keeper. She works in the office with Gemma & secretly makes all the decisions when David isn’t looking. Hazel came on board full time leaving her role in a school in 2005.

Gemma – That’s me - despite what the above states. I am eldest of David & Hazel’s children. I work in the office. My title is “whatever needs doing” I generally manage the diary & engineers, booking in work & if you call the office, 9/10 times it will be me that answers the phone during office hours. I came to work within the family business in 2004 – it was only going to be temporary!!

Daniel – Daniel is my brother & only Son of David & Hazel. He has an accounting background but like David needs to be outside & doing something physical so he joined us in 2007. He works as an engineer, but leads our excavation works. Daniel is also Confined Spaces trained, meaning he can work in deep manholes when required.

Peter – Peter came to work with DrainCall the first time around in 2005 & left for a few months to try & set up his own business. In his time at DrainCall he has become a friend of the family & an essential member of our team. He came back to us in 2007. He works as an engineer & is a favourite of a few of our customers.

Dean – Dean is our newest engineer. Close friend of the family, day to day he works alongside Daniel & they are the self-titled “A team” when it comes to repairs, although known as the Chuckle Brothers to us. Loved by the ladies everywhere, we often get phone calls about how lovely he is.

Chloe – Chloe is my sister & the youngest. Although Chloe doesn’t work for the company anymore she is often floating about & does all of our CAD work for surveys when required. She is an Architectural technologist & is often consulted upon when we’re doing work on large older properties & commercial sites.

 

So that’s us. A proper family business. That’s why it really is important to us that every single one of our customers gets a great service & is happy with the end result. Our industry is often tarnished with “rogue traders” so we have always gone out of our way to prove ourselves & install confidence that we are not here to “take the money & run”. Our reputation is everything. We were the first drainage company in Hertfordshire to become Herts Trading Standards approved. We are now a Which Trusted Trader. Our engineers are all directly employed by us & we spend time, money & effort ensuring they are trained to carry out their jobs efficiently, safely & to the highest possible standard. We also have our engineers go through criminal disclosures to enable us to work within school environments & areas where there are vulnerable people. We are fully insured & are accredited by Safe Contractor annually for our Health & Safety.

 

David started DrainCall so that he could do what he loved, for himself & provide for his family. As his family we now work alongside him with that same passion – there are not many families who can sit down for Christmas dinner & know that the phone will ring the minute the turkey hits the plate, then it’s action stations & away we go. Whether you ring us at 10am on a Monday morning or 10pm on a Saturday night, one of us will be on the end of the phone ready to assist anyway that we can.

Problems with your drains? Call in the expert drainage contractors now on 
Cambridge: 01223 258121
Saffron Walden: 01799 611154
Bishop's Stortford: 01279 211555
Bedford: 01234 731077
Milton Keynes: 01908 849151
Harlow: 01279 211391
Royston: 01763 293687
Hitchin: 01462 759121
Haverhill: 01440 869111
Hemel Hempstead: 01442 359121
Leighton Buzzard: 01525 779121
Letchworth: 01462 685384
Luton: 01582 639121
Dunstable: 01582 639219
Stevenage: 01438 771121
Biggleswade: 01767 359163
Hatfield: 01707 229121
St Albans: 01727 881121
Watford: 01923 428121
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areas freephone: 0800 015 7823
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